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Getting Started

New to Drazill? Start here

12 articles

Account & Profile

Manage your account settings

8 articles

Trading & Markets

How to trade on Drazill

15 articles

Deposits & Withdrawals

Managing your funds

10 articles

Security & Privacy

Keep your account safe

7 articles

Wallet & Balances

Understanding your wallet

6 articles

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Frequently Asked Questions

Trading

To place a trade, navigate to any market, select YES or NO based on your prediction, enter the amount you want to trade, and click 'Buy'. Your trade will be executed immediately at the current market price.

YES shares pay $1 if the event happens, NO shares pay $1 if the event doesn't happen. You can buy whichever side you believe will win. Share prices reflect the market's probability estimate.

Yes! You can sell your shares at any time before the market closes. The price you receive depends on current market conditions. Go to your Portfolio, find the position, and click 'Sell'.

If a market is voided (cancelled), all traders receive a full refund of their purchase price. This can happen if resolution criteria become unclear or an event is cancelled.

Deposits & Withdrawals

Go to your Wallet page and click 'Deposit'. Choose from credit/debit card, Interac e-Transfer, bank transfer, or cryptocurrency. Follow the prompts to complete your deposit.

Withdrawal times vary by method: e-Transfer (1-2 hours), bank transfer (1-3 business days), crypto (10-30 minutes). First-time withdrawals may require additional verification.

No! Drazill doesn't charge any fees for deposits or withdrawals. The only fee we charge is 2% on winning trades.

Deposit limits vary by method: Credit/debit cards ($10-$5,000), e-Transfer ($20-$10,000), bank transfer ($100-$50,000), crypto ($50-$100,000). Daily and weekly limits may also apply.

Account

Go to Settings > Verification. You'll need to provide government-issued ID and proof of address. Verification usually takes 1-2 business days.

Yes, you can change your username once every 30 days. Go to Settings > Profile and click 'Edit Username'. Note that your old username may become available to others.

Click 'Forgot Password' on the login page. Enter your email address and we'll send you a reset link. The link expires in 24 hours for security.

Contact support to request account closure. You'll need to withdraw any remaining funds first. Please note that you must wait 6 months before creating a new account.

Still Need Help?

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Email Support

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support@drazill.com

Phone Support

For urgent issues

1-888-DRAZILL